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Tokopedia

4.4 total rating from 115 reviews

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Working at Tokopedia

4.4

115 ratings in total

96%

Rate salary as high or average

91%

Employees recommend this employer to friends

Work/Life balance

3.9

Career development

4.0

Benefits & perks

3.9

Management

3.7

Working environment

4.5

Diversity & equal opportunity

5.0

Your trust is our main concern so these ratings for Tokopedia are shared as-is from employees in line with our community guidelines

Showing 115 reviews sorted by most recent

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5.0

Customer Service Representative

Jan 2024

Semarang Central Java

3 to 4 years in the role

easy, comfortable, fun

The good things

fun work, good environment and supports career path

The challenges

Becoming the best CFS is not an easy thing, so you can get bonus benefits and my own schedule

1.0

Customer service

Mar 2023

rawa buaya

1 to 2 years in the role

Bukan tempat yang baik untuk customer service

The good things

Upah kerja lebih tinggi dari perusahaan lain lingkungan kerja bersih aman. Fasilitas kerja seperti laptop, ruang training, ruang meeting tersedia

The challenges

Penilaian KPI untuk customer service berbeda dengan CS diperusahaan lain. Kesulitan mendapatkan kejelasan lama waktu bekerja. Bekerja dengan baik hasil memuaskan atau bekerja dengan buruk suatu saat akan dipaksa End of Contract.

4.0

Customer services

Mar 2023

Jakarta Selatan & Jakarta Barat

3 to 4 years in the role

Mantaap jiwa

The good things

Senang sekali diberikan kesempatan bergabung dengan orang-orang hebat di Tokopedia

The challenges

sejauh ini sudah baik sekali

4.0

Online DIspute

Feb 2023

DKI JAKARTA

1 to 2 years in the role, former employee

Good Working Enviroment

The good things

Good Working Enviroment , Good Co-Worker, Good Facility

The challenges

The Pressure is too strong enough

5.0

Customer care

Dec 2022

Puri kembangan, jakarta barat

1 to 2 years in the role, former employee

Pengalaman di Tokopedia

The good things

Lingkungan yang sehat serta banyak hal baru yang asik

The challenges

semuanya sangat bagus

5.0

Quality assurance engineer

Dec 2022

Jakarta

Less than 1 year in the role

Untukmu wahai tokped

The good things

Semuanya enak dari lingkungan, komisi, hingga orang orangnya!

The challenges

QA harus outsourching

5.0

Bussiness development

Aug 2022

Jakarta selatan

1 to 2 years in the role

bussiness development

The good things

Team work, fasilitas lengkap, area gym dan timezone yang menarik

The challenges

jika ada 1/2 di team penjualan yang kurang maka akan kita berikan solusi bagaimana untuk menutupi kekurangan tersebut menjadi 100%

5.0

Quality assurance

May 2022

jakarta

1 to 2 years in the role

Ingin Kembali Bergabung dengan Tokopedia

The good things

Lingkungan kerja yang nyaman, diberikan reward atas pencapaian kerja yang baik, teman & atasan yang supportif

The challenges

Ingin sekali bergabung dan terus berkembang bersama Tokopedia

5.0

Customer servis

May 2022

Semarang

1 to 2 years in the role, current employee

Sangat rekomend

The good things

Gaji sesuai dengan yang dikerjakan, transparan dalam setiap informasi yang diberikan. Peningkatan jenjang karir peluangnya sangat besar. Sangat disarankan untuj freshgraduate yang sedang menbutuhkan pengalaman kerja.

The challenges

Adanya kontrak kerja dan sulit untuk menjadi karyawan tetap

5.0

Internship student

Mar 2022

Makassar

Less than 1 year in the role, former employee

Environment in Tokopedia

The good things

Good environment, the employer really support her employee, if someone need help with what they working on, the employer will help, and the employer always give to her employee about information that related to what they working on. So, it is really fun and i hope i can work in Tokopedia again next time.

The challenges

The challenge that i got when i still work as an internship is that i have to work fast, because it's only one month for me to collecting about 200 UMKM Profile in Makassar City, and also there is two person who working with me as an internship and we can't collecting the same data in to the spreadsheet.

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