PT Asuransi Astra Buana Astra Insurance is the prominent market leader in general insurance company under Astra Group. We are continuously growing to give the best service to perfectly match our clients’ insurance needs. Our excellent commitment in service quality has been recognized widely by our customers, as shown by our overall CSI (Customer Satisfaction Index) outstanding result of 90% for two consecutive years (2009-2010). Our Contact Center has been the proud recipient of Call Center Excellence Award for the past five years (2005 - 2010) and our strongest brand, Garda Oto, has been awarded Indonesia Customer Satisfaction Award for ten years in a row (2001-2010).
As a market leader in general insurance industry, we've created an environment where dynamic and creative individuals can achieve their goals, both professionally and personally. We challenge you to grow together with us to bring “peace of mind to millions”
Service Management Department Head
Jakarta Raya
Responsibilities:
- Ensure the implementation of service culture within the company
- Create breakthrough service quality strategy, as well as nurture current service quality implementation
- Manage operation of Contact Center and ensure that all KPIs are achieved
Requirements:- Candidate must possess at least a Bachelor's Degree from a reputable university
- A visionary leader with at least 5 years of working experience in Service Quality Management from a financial service based company (Banking or Insurance)
- Experience in managing Contact Center is a definite advantage
- Exceptional achievements in the area of service quality
- Excellent analytic skills
- Passionate in creating improvements in a dynamic and fast-paced working environment
- Sound interpersonal and communication skills
Only Shortlisted Candidates will be contacted. |
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